Quality in past:
- Quality is the responsibility of blue collar workers and direct labor employees working on the product
- Quality defects should be hidden from the customers and management
- Quality problem lead to blame, faulty justifications and excuses
- Increased quality will increase project cost
- Quality is internally focused
Quality in present:
- Quality is everyone's responsibility, including white-collar workers
- Defects should be highlighted and brought to the surface for corrective action
- Quality problems lead to co-operative solutions
- Improved quality saves money and increases business
- Quality is customer focused
