How data is collected for metrics and measurements?

There are some ways for metrics and measurements for data

• Measurements are collected as per their definition at defined points as mentioned in Organization Metrics File
• Data is collected and compiled by using Project Summary, Help Desk, eRMS, Analysis Reports, Peer Review Analysis Reports etc
• Verification of the measurement data is done independently to check completeness, integrity, accuracy by SQA & SEG for the data that they provide to each other
• Once the data is collected will be assessed independently by QE
• Project may consider additional metrics to better manage their project
• Data should be available for use only by appropriate groups and personnel.

What are the business objective of metrics and measurements?

These are business objectives

• Project must be signed-off on time with maximum 15% schedule variance.
• Estimation Accuracy (EA) of Effort, & Cost must be within 0.85 to 1.15.
• 100 % of signed off requirements should be implemented in final delivery.
• After system sign-off re-work effort on bugs must not exceed 5% of total effort on development per year.
• At least 80% of resource and time utilization must be ensured for each resource.
• Achieve at least 20% profit on average for each project.
• Employee turnover should not be more than 8% during a year.
• Exploration of two technologies during a year, and one of them must be used.
• At least 90% of Critical/Major bug requests should be serviced as per agreement during a year (as per PM’s discretion that change request is Critical/Major).
• At least 10% of the total leads should be materialized by Business Development during the year.
• Employees satisfaction index (ESI)
• Conduct at least one market survey per year