How data is collected for metrics and measurements?

There are some ways for metrics and measurements for data

• Measurements are collected as per their definition at defined points as mentioned in Organization Metrics File
• Data is collected and compiled by using Project Summary, Help Desk, eRMS, Analysis Reports, Peer Review Analysis Reports etc
• Verification of the measurement data is done independently to check completeness, integrity, accuracy by SQA & SEG for the data that they provide to each other
• Once the data is collected will be assessed independently by QE
• Project may consider additional metrics to better manage their project
• Data should be available for use only by appropriate groups and personnel.

What are the business goals of metrics and measurements?

We may say that these are its main goals.

• Continuously enhance the quality of our products & services
• Increase customer satisfaction leading to repeat business
• Attract, develop & retain competent & motivated resource base by ensuring highest level of employee satisfaction
• Be ready to meet market expectations by being proactive and having in-depth understanding of market requirements
• To be the world leader in providing - - - - software solutions
• Become a preferred vendor of - - - - software solutions by strengthening customer base in existing markets and aggressively exploring new markets
• To become a profitable organization